Privacy Policy

Neo Karya International

Effective Date:1 June 2025
Last Updated:18 June 2025

At Neo Karya International (“Neo Karya”, “we”, “our”, or “us”), your privacy is a top priority. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, engage with our services, or use our digital products. This policy aligns with Indonesia's Personal Data Protection Law No. 27/2022 (PDP Law) and applicable global standards.

1. Personal Data We Collect

   We may collect the following types of personal data:

   • Identity Data: Name, email address, phone number, job title, company name.
   • Technical Data: IP address, browser type, operating system, device identifiers, and browsing behavior.
   • Project Data: Information provided during project discussions or product use.
   • Communication Data: Emails, chat messages, or support requests you send us.
2. Purpose of Data Processing

   We collect and process your personal data to:

   • Deliver and improve our custom software and digital products
   • Communicate regarding project updates, support, or marketing (only with your consent)
   • Analyze user behavior to improve website and service performance
   • Fulfill legal and regulatory obligations
   • Protect our systems, services, and users from fraud and abuse
3. Legal Basis for Processing

   We process your personal data on one or more of the following legal bases:

   • Your explicit consent
   • Contractual necessity (e.g., to deliver requested services)
   • Legal obligations
   • Legitimate interest in business operations and service improvement
4. Data Storage & Security

   Your data is stored securely using industry best practices:

   • SSL encryption for data transmission
   • Access controls and restricted system permissions
   • Data minimization and retention policies
   • Server security aligned with international standards
5. Your Rights as a Data Subject

   As outlined in Indonesia's PDP Law, you have the right to:

   • Access and review your personal data
   • Correct inaccurate or outdated information
   • Withdraw consent at any time
   • Request deletion of your personal data
   • Know which third parties your data may be shared with
   • File a complaint with data protection authorities

   You may submit requests by emailing us at privacy@neokarya.com.

6. Disclosure to Third Parties

   We do not sell your personal data. We may share it with:

   • Authorized service providers (e.g., cloud hosting, analytics, email marketing) under strict confidentiality agreements
   • Regulators, legal authorities , or government institutions as required by law
   • Business partners working on your specific projects (with your knowledge and consent)
7. Cookies & Tracking Technologies

   Our website uses cookies and similar tools to enhance your experience and analyze traffic. You can manage cookie preferences via your browser settings.

8. International Data Transfers

   If data is transferred or processed outside of Indonesia, we ensure appropriate safeguards in line with applicable laws and regulations.

9. Data Retention

   We retain personal data only for as long as necessary to fulfill the purposes stated above, or as required by law. Once expired, data will be securely deleted or anonymized.

10. Changes to This Policy

    We may update this Privacy Policy as needed. Revisions will be posted on this page with the latest update date. Continued use of our services implies acceptance of the updated policy.

11. Contact Us

    Neo Karya International

    Email: privacy@neokarya.com

    Website: https://neokarya.co.id